Refunds

REFUND POLICY OF Dashi Dog Supply Co.

This Refund Policy ("Policy") applies to the following purchases: 

1. Online Store

2. In-person Retail

General

(a) We offer refunds, repairs, and replacements in accordance with the Australian Consumer

Law and on the terms set out in this Policy.

(b) Any benefits set out in this Policy may apply in addition to the consumer's rights under

The Australian Consumer Law.

(c) Before making a purchase, please read this Policy so that you can understand your rights

and what you can expect from us if you are not satisfied with your order.

Australian Consumer Law

(d) Under the Australian Consumer Law:

(i) Our goods and services come with guarantees that cannot be excluded under the

Australian Consumer Law. For major failures with the goods, you are entitled:

(A) to cancel the purchase; and

(B) to a refund for the price of the goods; and

(C) compensation for any damage or loss (whether direct or consequential) that

was, or reasonably ought to have been, foreseeable by us.

(ii)If the failure with the service does not amount to a major failure, you are entitled to

to a re-supply of the goods within a reasonable time, or to cancel the purchase and

be provided with a refund of any price paid.

(a) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

(b) The Australian Consumer Law provides a set of Consumer Guarantees that protect

Consumers, when they buy products and services.

(c) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees

which it provides. If there is an inconsistency between this Policy and the Australian

Consumer Law, the Australian Consumer Law, will prevail.

(d) Further information about the Australian Consumer Law and these Consumer Guarantees

is available from the website of the Australian Competition and Consumer Commission.

(e) If a product or service that you purchased from us has a major failure (as defined in

The Australian Consumer Law) then you may be entitled to a replacement or refund. You

may also be entitled to compensation for any reasonably foreseeable loss or damage

resulting from that major failure.

3. If a product or service that you purchased from us has a failure that does not amount to

a major failure (as defined in the Australian Consumer Law), then you may still be entitled to

have the goods repaired or replaced.

Cancellation and Change of Mind

(a) We do not offer any refund if you change your mind, or find the same product or service

cheaper elsewhere.

Products Damaged During Delivery

(b) In the event that the product you ordered has been damaged during delivery:

(i) Please contact us as soon as possible.

(ii) Any damaged product must be returned in the condition in which it was received,

together with any packaging and other items that you received with the damaged

product.

(c) We will arrange to repair or collect the damaged product and replace it with an equivalent

product, or to refund it, provided that you have contacted us within 7 days from the date of

receiving the product.

Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair,

replacement or refund for a product or service purchased by you if:

(d) You misused the said product, which caused the problem.

(e) You knew or were made aware of the problem(s) with the product or service before you

purchased it.

(f) You asked for a service to be done in a certain manner, or you asked for alterations to a

product, against our advice, or you were unclear about what you wanted.

(g) Any other exceptions that apply under the Australian Consumer Law.

4. Shipping Costs for Returns

(a) In the event that a product you have purchased fails to meet one or more Consumer

Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the

said product (the "Returned Product") back to us, as well as any cost of shipping any

replacement product to you.

(b) If the Returned Product can easily be shipped or returned, then you are responsible for

organising the Returned Product's return to us. If the Returned Product is eligible

for a repair, replacement, or refund under the terms of this Policy (including under

The Australian Consumer Law) then we will reimburse you for the reasonable postage,

shipping or transportation costs for the Returned Product.

(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and

returned by you, and is believed to be eligible for a repair, replacement, or refund under the

terms of this Policy (including under the Australian Consumer Law), then we will organise

for the postage, shipping, transportation, or collection of the Returned Product, at our cost.

(d) In the event that we organise and pay for the inspection, postage, shipping, transportation

or collection of a Returned Product, and it turns out not to be eligible for a repair,

replacement or refund under the terms of this Policy (including under the Australian

Consumer Law), then you will be required to pay the costs of any inspection, postage,

shipping, transportation, or collection of the Returned Product.

5. Response Time

(a) We aim to process any requests for repairs, replacements, or refunds within 5 days of

receipt.

6. How to Return Products

(a) You can contact us using the contact email provided at the end of this Policy to discuss a

return using the information.

(b) Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form

as the original purchase or to the same account or credit card used to make the original

purchase.

(c) To be eligible for a refund, repair, or replacement, you must provide proof of purchase.

(d) You may be required to provide a government-issued identification to qualify for a refund,

repair or replacement.

Contact Us

If you wish to speak to us about this Policy or about any refund, repairs, or replacements, please

contact us at: adam@dashidogsupply.co